Shipping policy

Shipping Policy — ETHANOLLO

At ETHANOLLO, we are committed to providing a smooth and reliable shopping experience. We understand how exciting it is to receive a new jewelry piece, and we work to ensure that every order is processed and delivered with care.

Please review our Shipping Policy below for information regarding order processing, shipping, delivery, and tracking.

1. Order Processing

Once you place an order with ETHANOLLO, we begin preparing it for shipment.

Please allow 1–3 business days for order processing. Processing times may vary depending on order volume, product availability, weekends, holidays, or other operational circumstances.

Orders are generally processed on business days only.

Once your order has been processed and shipped, you will receive a shipping confirmation notification when applicable.

2. Shipping Locations

ETHANOLLO currently serves customers within the United States.

We are continuously working to expand our reach and may offer additional shipping destinations in the future.

Please ensure that your shipping address is entered correctly during checkout to avoid unnecessary delays.

3. Estimated Delivery Time

After your order has been processed and dispatched, delivery times may vary depending on your location and the shipping carrier.

Estimated Delivery:

Standard Shipping: Approximately 3–10 business days

Please note that delivery estimates are not guaranteed. Unexpected circumstances such as weather conditions, carrier delays, holidays, or high shipping volumes may affect delivery times.

4. Shipping Costs

Shipping costs, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, ETHANOLLO may offer special promotions, including free shipping offers. Any applicable promotion terms will be clearly communicated on our website.

5. Order Tracking

When tracking information is available, customers will receive shipping details after their order has been dispatched.

Please allow some time for tracking information to update after receiving your shipping confirmation.

If you have questions regarding your shipment, please contact our customer support team.

Email: ennethollo46@outlook.com
Phone: +1 816-382-9745

6. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your information before submitting an order.

If you notice an error in your shipping address, contact us as soon as possible. While we will do our best to assist, we cannot guarantee changes once an order has entered processing or has already been shipped.

ETHANOLLO is not responsible for delays or delivery issues resulting from incorrect or incomplete addresses provided by customers.

7. Delayed Shipments

While we strive to meet estimated delivery timelines, delays may occasionally occur due to circumstances outside our control.

These may include:

Severe weather conditions
Carrier delays
Holiday shipping volume
Incorrect delivery information
Customs or regulatory delays, where applicable
Unexpected logistical disruptions

We appreciate your patience and understanding in these situations.

8. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend:

Checking around your delivery location.
Asking household members or neighbors if they accepted the package.
Contacting the shipping carrier directly.
Contacting ETHANOLLO customer support for additional assistance.

We will make reasonable efforts to assist customers in resolving delivery concerns.

9. Multiple Items in One Order

Depending on product availability, fulfillment arrangements, or shipping logistics, items within the same order may occasionally be shipped separately.

If this occurs, you may receive multiple shipments and separate tracking information.

You will not necessarily receive all items in one package.

10. Changes or Cancellations

If you need to change or cancel an order, please contact us as quickly as possible after placing your order.

Once an order has been processed or shipped, changes, cancellations, or address modifications may not be possible.

11. Damaged Items

We take care in preparing orders; however, if your item arrives damaged or you experience an issue with your order, please contact us promptly.

To help us review the issue efficiently, please provide:

Your order number
A description of the issue
Clear photographs of the item and packaging, if applicable

Our support team will review your request and provide assistance according to our applicable store policies.

12. Contact Us

If you have any questions about your order or this Shipping Policy, our customer support team is here to help.

ETHANOLLO Customer Support